Having our own IT department guarantees flexibility and spe when launching a new service.
When a company decides to outsource tasks by hiring the services of a Contact Center, the question of making the work systems of both companies compatible always arises at the beginning. The objective of the collaboration is for the Contact Center to be an extension of the client’s company, and for the person who calls to not realize that they are being serv by a third party.
For Teléfono Permanente , which has more
Than 40 years of experience in the sector, there are services that are standard and can be put into operation almost immiately. However, we also manage more complex projects for which it is necessary to develop a south sudan email list 14580 contact leads specific and individual application. Sometimes it is convenient to adapt our system to the client’s website, so that the client can have access at all times to all the information and data that is generat during the course of the service (e.g. agendas, schul visits, orders).
Among the new applications we have recently
develop are the management of ticket and season ticket sales for the Liceu in Barcelona , technical service coordination other appointment date and time suggestions for Schneider Electric , and customer advice and monitoring for Infoelder .
The new technology department at Teléfono Permanente analyses each case in depth and makes the proposal that best suits the thailand phone numbers client’s requirements. Once the service in question has been implement, our IT specialists closely monitor the process in order to incorporate any changes or improvements if their Permanent Telephone usefulness is evident on a day-to-day basis.
For more details, download our information dossier here .