.This function will be useful for companies where there are several areas of activity and only one consultant.

Let’s say you have three business lines – flower delivery, car service and a children’s goods store. There is a website for each line, each website has a chat, but the overseas data operator in all chats is the same. Clients may find it strange that the same Marina who helped them choose a bouquet also consults on CV joints and alternator belts. Many see this as a catch and do not want to deal with potential scammers. With the new Jivo feature, one operator can create different profiles for each active channel.

Why set different operator photos

✔Customer trust. Clients are more willing to engage in dialogue if they see a photo of the operator. It does not necessarily have to be real, but it should not match the photo of the consultant on another site.

✔ More sales. A relevant photo for different simplified and systematized: modern crm for small business types of goods and services is the key to a successful deal. Even if the same person is behind different profiles, customers are more comfortable making a purchase decision based on gender stereotypes.

✔ Impeccable reputation. Even a fleeting thought of fraud casts a shadow on the reputation of the business in the eyes of the client. Do not allow situations in which the buyer may doubt the honesty of your consultants.

How to set different operator photos in different channels

In your Jivo personal account, create a chat for each business area, add different consultants for each chat.
Set different names and photos for each consultant.
Work as usual and let nothing stand in the way of establishing strong relationships with clients.

The function is available in Professional email leads database and Corporate versions of Jivo. You can learn more about the tariffs and switch to a new one. In the Payment section in your Jivo personal account.