The dialogue archive is a treasure trove of information about your customers, their requests, and how much they enjoy interacting with your company. The dialogue download rcs data function allows you to:
check chats and monitor the work of operators
analyze data to develop a sales script, including using machine learning technologies.
In Jivo, downloading dialogues what what is the best subject line for an email is available in two formats:
html — for “human” purposes: reread the correspondence in one file, print, save dialogues on a PC or hard drive;
json — for automatic data processing: searching for keywords, highlighting frequently asked questions, etc.
How to download dialogues in Jivo
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Go to the All tab in the Dialogs section Use filters to select chats to download
Click Download Dialogues
In the Dialog Export window , select the options:
format (html or json)
fields to be displayed in the dump </p></p></p></p></p></p></p></p>
* by default, the following fields are available in the download: client ID, client name, communication channel, client link, number of requests, dialogue start date, response speed, dialogue duration, rating
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Click Start Upload
Once the file is generat, you receive a notification in the chat with JivoBot. The file available in the Team section .
The function connect in the Professional and Corporate versions of Jivo.
Authorization via VK ID
We have added another way to log in to Jivo. If you also don’t like entering your login and remembering or even restoring your password every time, try logging in via VK ID.
Easy – all it takes is one click.
Fast – information for the authorization form is fill in automatically.
Safe – the VK team reliably protects user information, and access to personal data is possible only with personal consent.
Transferring Event Data Using CRM Webhooks
It sounds complicated, but now we’ll explain everything. </p>
Webhooks (popularly – webhooks) are a mechanism for transmitting information about certain. Actions in the service to any specified address on the netw
Webhooks CRM in Jivo is an opportunity to send data about. Actions in Jivo to the system that you use to run your business. The server address to which notifications sent configur in the section CRM Settings → CRM Webhooks .
What events can be transmit:
Any movement of a client through a email leads database sales funnel, which configur in the CRM Settings → Funnels section .
Chang the client category in the CRM → Categories section.
