After opening a dispute, the seller is given 3 days to contact the buyer and begin discussing the contentious issues. Otherwise, the buyer can transfer the dispute to a claim and ask a third party – eBay – to intervene in resolving the problem.

It is very important to remember

that after you have open a dispute, you must either close it within 30 days by coming to a mutual agreement with the seller, or transfer it to a claim. If you do nothing after the specifi period, the system will close it automatically, without the possibility of further opening.

eBay has the right to extend the dispute review period, but this requires compelling reasons. For example, delivery was delay due to national holidays, emergency situations, natural and man-made disasters. As they say, force majeure, which the seller could not take into account in advance.

Full refund. At the initiative of america phone number list the seller, or by decision of eBay, the full amount that was paid for the product or service is return to the buyer’s account. If the product was receiv but does not meet the stat characteristics, then the refund is made only if the buyer sends it back.
Partial refund. The made following seller partially compensates the amount paid. This happens in cases where the product has minor defects, requires repair, or sending it back would be completely unprofitable.

Return of goods in exchange for a replacemen

There are cases when the parties agree to exchange the goods. Then the buyer sends the purchase back, paying the costs, and the seller sends the desir goods in exchange.
Algorithm of action if the buyer has not receiv the goods

If you have paid for the christmas chaos looming: some form purchase in full, but have not receiv it within the aero leads specifi time, you ne to open a dispute. The seller, in turn, can either compensate you for the full cost of the goods, as well as delivery costs, or notify the buyer of the delivery details, providing the opportunity to track the route of the sent goods.