– Answer incoming calls from various clients and manage them
– Coordinate technical services and agendas
– Manage emergencies 24 hours a day
– Arrange sales visits
– etc.
Permanent Telephone , in addition to responding to the demand for outsourcing of this type of services, which are very common, is responsible for carrying out very specific tasks at the request of its clients.
For example: a company in the leisure and culture sector, with more than 100 premises open to the public throughout Spain, has entrust Teléfono Permanente with the management of complaints. Complaints made by users through a complaints book or form, through the OCU and other official bodies or via the Web, are channell to Teléfono Permanente .
We immiately think of typical services:
Following the guidelines indicat by our client, we respond to each complaint individually and give it the appropriate official course of action. This means that the user receives an official response within the establish period by certifi letter with acknowlgement of receipt, or by e-mail if the complaint has been made through the Web.
Business PartnersFor the switzerland email list 2 million contact leads company that is a client of Teléfono Permanente , our service represents a considerable saving in costs and personnel: they only have to approve the content of the response and we take care of everything else: writing and printing the official response, sending and certifying it by mail, tracking any possible returns, etc.
A Contact Center is much more than just answering calls
This example describes a personaliz service tailor to the nes of a particular company. We also seek the best solution to a fundamental part of urgent, and almost invisible other nes that may arise in a business, since we have the What can appropriate means in the field of human and technical resources, and above all, we are flexible in the way we work.
To find out more about us, you can thailand phone numbers download our information dossier here . But if you can’t find what you’re looking for, please contact us. We’re sure we can offer you a good solution.